Shipping policy

1. Where do you ship to?

We offer shipping throughout Indonesia and to international destinations. If your country is not listed at checkout, please feel free to contact our customer care team and we will gladly assist you with the available options.

2. When will my order be shipped?

All orders are carefully prepared and typically dispatched within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email along with your tracking details.

3. How long will delivery take?

Estimated delivery times are as follows:

Indonesia: approximately 2–5 business days

International: approximately 7 –14 business days

Delivery times may vary depending on the destination and customs processing.

4. How much does shipping cost?

Shipping fees are calculated automatically at checkout based on your delivery location, package weight, and the courier service selected. Please feel free to contact our customer service team and we will gladly assist you in checking shipping arrangements.

5. Will I receive a tracking number?

Yes. Once your order has been dispatched, a tracking number will be sent to you via email so you can conveniently monitor your shipment.

6. Are duties and taxes included for international orders?

For shipments outside Indonesia, import duties and taxes may be applied by the destination country’s customs authority. These charges are the responsibility of the recipient and may vary depending on local regulations.

7. Can I change my shipping address after placing an order?

If your order has not yet been dispatched, we will do our best to assist with any address updates. Please contact our customer care team as soon as possible with your order details.

8. What should I do if my package arrives damaged?

In the unlikely event that your order arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging. Our team will be happy to assist you with the appropriate resolution.