Return Policy

Quick Pointers To Our Return Policy 

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. We also do not accept products that are intimate or swimwear.
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@uluwatu.co.id and send your item to: Pt. Uluwatu (Handmade Balinese lace), Jl. By Pass Ngurah Rai, No.59 Suwung Kangin, Denpasar, Bali 80224, Indonesia
  • Additional Non-Returnable/Non-Transferable items: Gift Cards & Promo Codes.
  • To complete your return, we require a receipt (Invoice) or proof of purchase. 


The Process of Refunds (if applicable) are as below :

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to one of the following :
      • Your account at Uluwatu
      • Gift Card or Promo Coupon
      • Credit to your original method of payment.
  • You shall be advised on the tentative time it would take to reflect, if return payment is done to your credit card or original method of payment.
  • In case you haven't received the refund, kindly check your bank account/credit card account or get in touch with your bank / credit card company.
  • In case you receive a negative reply, kindly get in touch with us at info@uluwatu.co.id 

 

FAQs About Refund Policy : 

 

I do not like a product that I received, Can I return this product?

We do have an hassle-free return policy. Kindly do understand the terms & conditions of return and exchange before making a purchase. While there are zero question/zero cost for return of goods in Indonesia, in case of overseas shipment / return, the charges at customs duty is unpredictable. We shall bear the shipping cost back to us. The cost of customs will be charged to you. The difference value will be added to your wallet for future purchase. We shall process all eligible products. Just click the Return Policy (Hyperlink to Return Policy). And let us handle the rest.

 

I want to return a product, where do I send the product?

To return your product, you should mail your product to: Pt. Uluwatu (Handmade Balinese lace), Jl. By Pass Ngurah Rai, No.59 Suwung Kangin, Denpasar, Bali 80224, Indonesia

 

How do I guarantee the goods will reach you?

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

I received a product last month, Can I return it now?

That’s going to be a real bummer. We accept returns within 30 days of delivery. If its more than that, unfortunately we cannot do anything about it. Kindly get in touch with our customer care team at info@uluwatu.co.in, we will be more than happy to review your request and advice immediately.

 

I am having difficulty submitting the Return Form, What do I do?

Kindly get in touch with our customer care team at info@uluwatu.co.in or call us at +62 361 8497097 / 98 / 99 between 09.00 hours to 17.00 hours (GMT +7.00). We will be review your request and advice immediately.

 

Looks like, I gave the wrong measurements, I want it exchanged. Can I exchange the same product in another size?

This is not new to us. If its available, we will be happy to exchange the same. Get in touch with our Customer Care at info@uluwatu.co.in along with the Order Tracking Number, Product Code & size. We would assist you, further.

 

I have returned my product to the address given in the form, when do I get a refund?

On receiving the product, our warehouse checks and approved the product. If the product matches to our Return Policy, it generally takes 1-3 working days to complete the return process. The refund will be done only in Digital Gift Vouchers or Cash in your account for next purchase.

 

Do I get full refund for the returned product?

No. As a policy we do not engage in cash refund.

 

I got a gift voucher, for my returned product. How do I use this?

We make it as simple as possible. Here’s a 3-step process :

      • Step-1 : Please paste the voucher code in the order form.
      • Step-2 : Do not leave any spaces or include any space before or after the code.
      • Step-3 : Check the expiry date of the code before you use it.